Mark IV Case Studies

Mark IV is a Windows-based solution for managing your consumer application processing needs from point of application entry through automatically handing off new account setup information to your loan document preparation or servicing system. Following are examples of several financial service providers who have experienced great results with Mark IV:

Umpqua Bank, Oregon
Widely recognized as an innovative leader in the banking industry, Umpqua Bank has a unique store concept that combines traditional financial services with a community-center atmosphere. When the growing institution wanted to replace its existing loan origination software with something more efficient, Umpqua turned to Cypress Software Systems for an advanced solution that could serve all its branches and provide accurate information quickly.

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Capital City Bank, Florida

First National Bank of Livingston, Texas
For more than a century, privately held First National Bank of Livingston prided itself on personal service and strong community ties. Being able to offer prompt decisions regarding loan applications is important to the bankers here. After struggling with a cumbersome credit scoring and application software package that had few updates and was inflexible they chose Cypress Software’s Mark IV solution. Not only has Mark IV proved to be flexible, user-friendly and easy to learn, the bank has more consumer loan information available than ever before, backed up by excellent documentation. Better still, charge-offs are practically non-existent.

Heartland Financial USA, Iowa
Heartland Financial USA is a $2.6 billon financial services holding company with eight banks and 47 branches in six states. Heartland strives to offer community-based services to its customers, but as it added banks and branches, confusion and inconsistency developed in the loan department. Cypress Software’s Mark IV provided consistency, centralization and speed to the institution’s lending process. In addition, the quality of loans has improved and delinquency rates have declined.

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Stillwater National Bank, Oklahoma
When bankers at Stillwater National Bank (SNB) decided to update their consumer loan application system they knew the solution had to provide consistent and accurate underwriting guidance. SNB found what it needed in Mark IV from Cypress Software Systems. Mark IV offered all the processing tools SNB wanted combined with the predictive benefits of their existing Fair Isaac ARM solution.

UnionBank, Illinois
UnionBank, a 131-year-old community bank, and its parent company UnionBancorp, provide full-service banking in 18 Illinois communities. When UnionBank’s old credit scoring system became too costly and inefficient, they replaced it with Cypress Software Systems' Mark IV with an integrated Scoring Solutions™ (SSI) expert scorecard. An analysis completed after 18 months revealed that the odds of making a 'bad' loan greatly decreased as the SSI scores rose and that the bank had no charge-offs on loans with high SSI scores.

Extraco Banks, Texas
Extraco Banks is the largest independent bank in Central Texas. Family-owned and managed since 1902, Extraco is primarily a commercial/consumer loan bank, servicing many loyal and long-term customers through its 13 branches. When it was time to replace its decision automation solution, Extraco Bank selected the Mark IV loan decision software from Cypress Software Systems. Mark IV is easy to use and learn and offers fast, accurate results. Now the bank is processing more and better consumer loans and growing its commercial lending business, too.

Centier Bank, Indiana
Family-owned since 1895, Centier Bank distinguishes itself as a strong community player. The bank chose Mark IV from Cypress Software Solutions when they automated their loan application processes.  Centier Bank uses Mark IV for all its consumer loan transactions, whether it's customer service taking applications by phone, a branch processing an application on site, or a dealer’s application going directly to the Operations Center. Mark IV allows the bank to operate successfully in a centralized/decentralized environment that reflects its community presence. This has helped make Centier Bank the leading consumer lender in Northwest Indiana.

First National Bank of Olathe, Kansas
First National Bank of Olathe has been family-owned and run since 1887 and is the premiere regional provider of small business administration loans. When two of three loan officers retired at the same time that bank management began emphasizing loan sales it was time to automate the loan process. The bank chose the Mark IV solution from Cypress Software Systems because it provided easy training and quick decisions. Since they began using Mark IV, First National has experienced the biggest loan-volume increase in its history. And the quality of the loans has risen with the quantity, giving them high-balance accounts with lower risk.

Park Avenue Bank, Georgia
When PAB Bankshares, the holding company for Park Avenue Bank, consolidated its six banks and converted to a new core banking system, it was time to look for a loan automation system that could improve consistency and loan performance. PAB selected Cypress Software Systems’ Mark IV. The user-friendly system satisfied PAB’s requirements for quick retrieval of credit reports, reconciliation of debt information, and deployment of the bank's loan policies. The real benefit, however, was the marked improvement in the PAB consumer loan portfolio. Now that loans are originating via Mark IV, past due receivables have been sharply reduced.

First Command Bank, Texas
When Fort Worth, Texas-based First Command Bank first opened, its lending officers were looking for an application processing, workflow and decision support system that would enhance the overall efficiency of its loan operations. That’s when the bank turned to Cypress Software Systems and its Mark IV consumer loan automation software. Today, Mark IV provides First Command with a user-friendly interface and quick loan decision turnaround time, creating a workflow that fits well within the bank’s existing processes.

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